ServiceLink National Flood Company Profile

Lender Processing Services, Inc. (LPS) is a leading provider of integrated technology and services to the mortgage industry. LPS offers solutions that span the mortgage continuum, including lead generation, origination, servicing, portfolio retention and default, augmented by the company's award- winning customer support and professional services. Approximately 50 percent of all U.S. mortgages are serviced using LPS' Mortgage Servicing Package (MSP). In fact, many of the nation's top servicers rely on MSP, including seven of the top 10 and 16 of the top 20. LPS also offers proprietary mortgage and real estate data and analytics for the mortgage and capital markets industries.

ServiceLink National Flood is one of the largest and most experienced flood certification vendors. As the industry leader in technology and service, ServiceLink National Flood is uniquely positioned to meet our customer’s flood compliance and tracking needs across all business lines. LPS National Flood is able to offer our customers a full suite of services, including custom data and delivery solutions; specialized training and support; LOL tracking, audit and portfolio services; joint venture or vendor management set up and support; and fully private labeled flood certifications and web sites.

Next Generation Technology

ServiceLink National Flood is the first flood data provider to replace the paper flood maps with a complete set of digital FEMA flood maps. This innovation gives ServiceLink National Flood the most accurate and comprehensive nationwide GIS coverage in the industry, producing higher hit rates and quicker turn-times.

Responsive Dispute Resolution Department

Flood zone determination dispute resolution is a top priority for ServiceLink National Flood and is handled on a rush basis by a team that focuses solely on FEMA compliance and dispute resolution issues. Our dispute resolution department will review any determination without question and at no additional charge. Additionally, we will aid in providing necessary supporting documentation and submitting Letters of Map Change applications to FEMA on the customers’ behalf.

Assured Compliance

ServiceLink National Flood's Life of Loan service ensures compliance with the Flood Insurance Reform Act of 1994 and safeguards your portfolio from potential expense and liability. In order to identify properties affected by FEMA flood map revisions, ServiceLink National Flood's proprietary database, Community and Map Status Information System (CAMSIS), maintains records of all current flood map information, which is consolidated from five government sources and ultimately verified according to FEMA’s Community Status Book.

Comprehensive Guarantee

In addition to the financial strength and reputation of our parent company, Lender Processing Services, ServiceLink National Flood's determinations are secured by a substantial errors and omissions insurance policy.

Premier Customer Service

Committed to being the most responsive flood data firm in the industry, ServiceLink National Flood has made customer service the primary focus. In addition to standard services, such as tracking orders and providing technical support, ServiceLink National Flood offers rush service at no extra charge, which is an exceptional advantage in the industry.

Flexible Connectivity Options

ServiceLink National Flood makes the flood certification order and delivery process simple and efficient. We offer a variety of convenient as well as customized ordering options, including Internet applications and EDI connections.

Security

ServiceLink National Flood has established a world class data center in Dallas that meets or exceeds industry standards for both physical and security.

Physical Security

• Redundant UPS systems
• FM200 gas fire suppression system
• In-room, redundant environmental controls
• Extended run time generator
• Restricted access and video surveillance

• System compliant with SOX, GLB requirements
• Redundant high-end Cisco Systems perimeter firewalls
• 24/7 intrusion detection/prevention
• Critical customer data protected through encryption, secure FTP, HTTPS interfaces
• Internal and external audits regularly performed